Frequently Asked Questions

Everything you need to know about shopping at Aneka Market.

How do you ensure the freshness of your food products?

At Aneka Market, we maintain a strict cold chain logistics system and perform daily quality checks. All perishable items are packaged in temperature-controlled containers to ensure they arrive at your doorstep as fresh as possible.

What is the delivery timeframe for my order?

We offer same-day delivery for orders placed before 12:00 PM. Standard delivery typically takes 1-2 business days depending on your location. You will receive a tracking link via email once your order is dispatched.

What should I do if I receive a damaged or incorrect item?

We apologize for the inconvenience. Please contact our support team within 24 hours of delivery with a photo of the item and your order number. We will arrange for a replacement or a full refund immediately.

Do you offer organic or gluten-free options?

Yes, we have a dedicated section for organic, gluten-free, and vegan products. You can use our website filters to easily browse through these dietary categories.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), digital wallets like PayPal and Apple Pay, and secure bank transfers.

Is there a minimum order value for free shipping?

Yes, all orders over $50 qualify for free standard shipping. For orders below this amount, a flat shipping fee will be calculated at checkout based on your delivery zone.