Returns and Refunds Policy

At Aneka Market, we prioritize the freshness of your groceries and offer a hassle-free return process for any items that do not meet our quality standards. Due to the perishable nature of food, please initiate your return request within 24 hours of delivery.

Return Process

• 1.
  Report Issue

  Contact our customer support team via the app or website within 24 hours, providing your order number and clear photos of the item in question.

• 2.
  Review Process

  Our quality assurance team will review your claim immediately to verify the condition of the perishable or damaged goods.

• 3.
  Collection or Disposal

  Depending on the item type, we will either schedule a courier to collect the product or advise you to dispose of it safely.

• 4.
  Refund Issued

  Once approved, a refund will be processed to your original payment method or issued as store credit within 3 to 5 business days.